Payment Policy – Mercer Watches
Effective January 15, 2025

Welcome to Mercer Watches! This payment policy explains the terms and conditions for all transactions made through our website, vacheronprecision.com. We are committed to providing a secure, seamless, and transparent payment process to ensure a smooth shopping experience for our valued customers.

Accepted Payment Methods

At Mercer Watches, we provide multiple payment options to cater to your convenience:

  1. Credit and Debit Cards

    • Visa
    • MasterCard
    • American Express
    • Discover

  2. Digital Payment Services

    • PayPal
    • Apple Pay
    • Google Pay

  3. Bank Transfers

    • Suitable for large purchases. Details provided at checkout.

  4. Gift Cards and Store Credits

    • Accepted for eligible purchases on our website.

Currency

All transactions are processed in United States Dollars (USD). For international customers, currency conversion rates and fees may apply, as determined by your financial institution.

Secure Payment Processing

Your security is our top priority. We use advanced encryption protocols such as SSL (Secure Socket Layer) to safeguard your personal and payment information. All transactions are processed through reputable payment gateways, ensuring your data remains confidential and protected.

Billing Information

To prevent delays in order processing, please ensure that your billing information matches the details on file with your payment provider. Orders with discrepancies may require additional verification.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing:

  • Your unique order number
  • An itemized receipt
  • Total amount charged

If you do not receive this email within 24 hours, please check your spam folder or contact us at info@vacheronprecision.com or call (808) 200-3820 for assistance.

Taxes and Fees

  1. Domestic Orders (United States)

    • Applicable state and local sales taxes will be calculated during checkout.

  2. International Orders

    • Customs duties, taxes, and other import fees may apply. These charges are the responsibility of the buyer and will not be included in your order total. Please contact your local customs office for more details.

Refunds and Payment Disputes

  1. Refunds
    Refunds are processed in accordance with our Return Policy. Refunds will be issued to the original payment method used during the purchase.

  2. Payment Disputes
    If you notice unauthorized charges or wish to dispute a transaction, please contact us immediately at info@vacheronprecision.com. We are here to assist and resolve any issues promptly.

Failed or Declined Transactions

If your payment is declined, please:

  • Verify that the card details are entered correctly.
  • Ensure there are sufficient funds in your account.
  • Contact your bank or card issuer for more information.

For further assistance, reach out to our support team.

Additional Information

  • We do not store your payment information. All sensitive details are processed directly by our payment partners.
  • Orders may be subject to additional verification for security purposes.
  • By completing a transaction on vacheronprecision.com, you agree to the terms outlined in this payment policy.

Contact Us

For any questions or concerns regarding our payment policy, please contact: